At Protel we know that every business and their needs are unique. Our consultant approach helps create a scalable communication plan. We offer entry-level solutions to advanced applications, providing a selection of Mitel VoIP phones, consoles, conference units, and peripherals.
Protel delivers seamless applications through: VoIP Telephony; Unified Messaging; Centralized Voice Mail; Screen Pop; Predictive Dialers; Call Recording; Computer Telephone Integration and Call Accounting. We build to suit and are capable of connecting up to 500 locations totaling 100,000 ports.
Capture phone-based interactions and easily manage customer service experiences. Our digitally recording solution allows for simple retrieval and playback. Call recording is utilized in all business sectors from small to mid size and call centers. Improve managing risk, customer retention, and dispute resolution. Let us show you how we can integrate our solution on your existing business phone system.
"Protel Communications has been working with Riviera Oaks Resort and Racquet club for the last two years. Protel is a fantastic company to work with and has provided comprehensive service with coordination of demolition, IP telephone installation, and technical and training services. The crew is professional and timely. The comments I have received from my guests, owners and employees on the new phone system have been nothing less than excellent. It is my pleasure to highly recommend Protel communications."Alicia Shults
Riveria Oaks Resort
"I just wanted to communicate how pleased Shadow Mountain is with the new Mitel telephone system your company installed over the summer. We have especially appreciated the Protel staff that we have worked with over the past several months. The installation was very smooth considering the complexity of our environment with a large church and three separate school systems. All the Protel staff was efficient, professional and always seemed to be focused on proving good customer service. Shadow Mountain recommends Protel without hesitation to your future customers."Jerry Harder
Chief Technology Officer
Shadow Mountain Ministries
"Just want to comment that we think Brooke is great. She was able to resolve the issue we had this morning, and she was very helpful as we did our transition earlier this month. She always displays a very positive and friendly attitude. Hope she remains with you for a very long time!"Don Telford
San Diego Theatres
"We at Gerber California would like to acknowledge Protel's commitment to its customers. When calling you can always count on being greeted by a friendly voice and having any inquiries dealt with in an efficient manner by your knowledgeable staff.
It is a pleasure working with a company that responds quickly and professionally. We looking forward to our continuing business relationship and would like to thank again all at Protel for a job well done. "Shanna Decker
"I just wanted to let you know what a super group of employees you have at Protel. It is quite apparent that customer service is a top priority for your company and staff.
Your staff has been very accommodating in meeting our business needs. They have great attitudes, and remain flexible when we make changes or ask them to do additional things.
I can honestly say that I have never had an unpleasant experience dealing with any employee at Protel.
You do great work at great prices.
Thanks again for the great service!"Christine Miller
Human Resources Manager
"Thank you for your hard work in implementing the Inter-Tel phone system at St. Bernard Software. The entire project was a complete success. The Protel representatives associated with this project went above and beyond the call of duty, to ensure that this project was executed and completed in a timely manner. Everyone at St.Bernard Software, including the CEO and CFO, commented on the wonderful job that Protel did. The system has worked flawlessly since its inception. Everyone was very pleased and impressed with the Inter-Tel phone system."
I would like to congratulate everyone at Protel, involved with this project, on a job well done. I look forward to working with you again in the future. "Theobald A. Seales III
St. Bernard Software"
"It gives me great pleasure to recount our experience in choosing and working with Protel Communications. As you know, we took a great deal of time in performing our evaluation of the various phone systems available in the market. Protel differentiated themselves from the competition by focusing on and understanding our business strategy. The result was a tailored communications productivity solution to meet our needs not only for today but also with flexibility for future growth. It's so true that excellence starts at the top. It's obvious that you foster this philosophy in every aspect of your business. Throughout the bid process, network design, and installation, you have continued to exceed our expectations. You conduct your business with the belief that you want to have a customer for life I can say without reservation that I will be looking to Protel communications as my strategic partner when it comes to providing the best telecommunications solutions as our needs to continue to grow."Denis R. Cormier
Director of Facilities Management
San Diego Rescue Mission
"This is a letter to inform you of the excellent customer service I receive from Protel. I want to recognize your service department for always being helpful and pleasant with me each time I call. We often have changes and/or emergency communication questions and it's great to know that I can always depend on their prompt and professional service. Many thanks guys!"Belize Gordon
"We at Hamilton Accountancy Corporation want to take this opportunity to thank you for your commitment and professionalism. While facing some challenging issues at our company, it is nice to know that we could rely on you for your discretion and prompt action as promised. Things went according to plan and James even called to follow up with me."Tina Tharp
Director of Human Resources & Special Projects
Hamilton Accountancy Corporation
"It is my pleasure to recommend Protel communications Inc. Protel has been a vendor of Greystone for over 10 years. We have worked with Protel on variety of projects; whether purchasing new telephone equipment, running new cable or troubleshooting telephone issues, their services are top-notch and we have been very pleased with the work they've done for us. Through the years, Protel Communications has been on time and on budget with their projects for our company. I recommend them without hesitation and would hire them again for future work."Charlene Rivera
The Greystone Group
"I wanted to share with you our greatest appreciation for a job well done. I am extremely pleased in my choice to work with Protel communications. By selecting Protel Communications, it was apparent that all of our telecommunication needs would be well planned and implemented. Protel focused on understanding our business needs and tailoring a communication solution that met our needs and accommodated for our anticipated future growth. Throughout the entire process, we found your staff to be accommodating, courteous, knowledgeable and very professional. I sincerely thank you for the reliable system and service that you have provided OMEGA Group. We look forward to working with you again in the future."Jeff Denny
"Lee Mather Company Realtors are in the process of rehabbing our office in Coronado. As part of this project, it was necessary to install new data cable and internal telephone lines. We want to commend your technician for his supervision and implementation of the above tasks. It was a difficult job because our existing lines were at least thirty years old and were done simultaneously with the demolition of the former office space. Your technician further showed his knowledge and experience when, after a frantic call from us when our contractor cut all incoming lines, he came out and got us back up and running in no time flat. Your technician, and Protel did an excellent job. He was knowledgeable, skillful, efficient, responsive, and he had a very nice manner with the client. You are lucky to have such an employee."Tom Riddle
Lee Mather Company Realtors
"Recently M.C Strauss Company, the owner of Del Mar Corporate Center, purchased a new Inter-Tel telephone system for our executive suite business here at Del Mar Corporate Center. We are pleased to inform you that the installation went very smoothly and all system installation issues were resolved quickly and professionally by your staff. We are particularly impressed with the preplanning that went into the project and the skilled leadership of your personnel. Please extend our appreciation for all the effort provided by your team for their knowledge, skills and professionalism. We would also like to let you know how pleased we are with the ongoing service that your organization has provided, including the positive attitude that your staff has displayed in our dealings. Please express our sincere gratitude to the entire team that assisted in new system installation and continuing system maintenance. Thank you for a job well done."Bob Benz
CCIM Property Manager
Pacific Real Estate Group
"I just wanted to express my appreciation for the excellent service provided by Protel on the moving and installation of our phone system. In particular, I would like to thank your technician for his extra effort and commitment to getting our service up and running as fast as possible. I appreciate the effort and commitment to coming to work on a Saturday so that we would not be without service any longer than was necessary. As a small organization with few resources, mike's efforts are most appreciated. I would also like to point out the excellent service provided by your team through out our dealings with Protel. Again, I just wanted you to know of the fine work your team has done for our organization and of our appreciation for their efforts. It has been a pleasure doing business with you and I expect that we will continue to do business together in the future. "Steven P. Richieri
President and CEO
"The purpose of this letter is to thank you and your amazing staff for over a year and a help of impeccable service. From the day we signed off our new telephone system from Protel and new telephone and Internet service from Paetec, we have been 100% satisfied with the service that you have provided. As you know, we have four locations throughout Southern California that are all connected though the phone system. I must admit that I was a little worried about how smooth the transition from our previous phone system and services would be as a change is always a little scary. However, the installation and implementation could not have gone better. Your technicians were very knowledgeable and easy to work with. They were ready and willing to answer questions and did so with a smile. Again, thank you for your continued service. I would recommend Protel Communications to anyone and feel confident that they would receive the same exceptional service that we have at Walden Family Services."Andrea Kirby
Director of Development and community Outreach
Walden Family Services
"Our new conference phone is installed and working terrifically. Thank you again for the coming out in person to talk to us and surveying our needs to ensure we were choosing the right product for our phone system. As a long standing existing customer, you could have just as easily taken the order from me over the phone but the extra effort in coming out really makes all the difference on why you are a step above your competitors. All of you at Protel are so good at making sure the customer gets the service and support they need. That is why we have been such a happy customer of yours for over 7 years!"John Lucas
Technology and Communications Manager
Vision West Inc.
"San Rafael opened a 15,000 SF family pastoral center building in July of 2010. We were extremely passed to have Protel as the provider of our phone equipment The staff had been well prepared by Protel training in advance of our move in. we had full service by the afternoon of our move in date, and were completely functional in our communications. Protel provided excellent follow up for start up issues and additional training. We have been completely satisfied with Protel's products and service."Deacon Ward Thompson
Pastoral Assistant/Business Manager
"I would like to take this opportunity to thank you and everyone at Protel for your wonderful service we have had to date, and continue to have, regarding our phone maintenance service with Protel. From October 1, 2009, we have had nothing but great service and communications with Protel, even though they do not have a local contact in Las Vegas. A Protel technician came to Vegas and made the switch over from our former firm to our current firm basically effortless on our part on our part, and it was a sincere pleasure in working with you. Your project coordinator has been exceptionally responsive and efficient every time we had any problems. We would like to thank your staff for all their expertise, assistance and services provided to us and we wish Protel the very best in the future years. "Beverly J. Volk
William P. Volk, LLC
"It is my pleasure to send this letter of satisfaction to Protel Communication of behalf of Eye Center of Orange County. We have been a Protel customer since may 2001 and commend the entire staff for their quick response, excellent service and professionalism. We recently expanded our office in which your technician did the cabling... he was friendly, courteous and a true reflection of what a technician should be. We look forward to a continued business relationship with Protel for many years to come. "Bertha Suarez
Eye Center of Orange County
"It has been a pleasure to work with each of you through the process of replacing our phone system. This project involved remodeling of an existing building, new construction, and connecting our three sites together. Not a simple task, but your guidance and assistance made the process almost effortless. In addition, to replacing the phone system, we had about 100 employees to train in using the new system. Again, the process went smoothly and our staff has embraced the many new features available to them. I appreciate being able to bring a group of people to your office to see the new phones and participate in the demonstration of the system features. They were able to take the information back to their branches and alleviate any anxiety over the change. With the size of our organization implementing change can be a daunting task. Your staff was supportive and available during the installation and transition and made for a very positive experience.
We have been using the new system for over five months and are extremely satisfied with the continued support and follow-up. The system is simple to use and easy for us to maintain, and when we need assistance, help is only a phone call away. Thank you for providing the tools we need to operate effectively and efficiently! "Joyce Caudillo